Website Kuleni Financial Services
Reports to: Manager: Home Loans
Purpose of the Position:
- To lead, supervise and empower staff to ensure that all home loan applications are processed as per the relevant policies and procedures and provide client services to members. To manage and control collection strategies to maximize collection effectiveness and efficiency. To manage home loan accounts. To provide member education.
Key Performance Area
- Manage all applications to ensure the client meets the requirements to obtain a Pension backed home loan.
- Ensure client service quality and efficiency to clients and stakeholders.
- Manage Home Loan accounts to monitor deteriorating risk accounts to prevent such accounts becoming non-performing loans.
- Ensure that all preventative measures are utilized to avoid fraudulent transactions.
- Coordinate projects and compile project documents, such as user requirements / specifications.
- Prepare and present material at member education forums for various groups of members.
- Liaise with participating employers and stakeholders
- To be involved in the strategic plan of the division.
- Provide coaching and training services to own team and stakeholders.
- Handle claims queries, complaints and provide problem solving services.
Job-related Qualifications & Experience
- Degree in Business Administration/Accounting/Finance/Financial Management and/or a commerce related field.
- A retirement fund management qualification will be an added advantage.
- Three (3) years’ experiences in the Home loan administration.
The incumbent should have the following knowledge, skills and Attributes:
Knowledge of:
Processes of home loans, auditing of data, basic accounting principles, basic actuarial understanding, calculations modules and interest rate, control processes and checks, manual procedures for calculating loan interest and repayments, and pension fund industry/environment rules and regulations.
Skill: Administration, advising, analytical, change management, complaints handling, customer service, evaluation, feedback, interpersonal, verbal communication, report writing and supervision skills.
Personal Attributes: Approachable, Assertive, emotionally matured, confidentiality, integrity, cultural sensitivity, high stress tolerance, patient, sense of urgency and result orientation.
Kuleni is an equal opportunity employer and comply with the Affirmative Action (Employment) Act, 1998 (Act 29 of 1998). Qualified applicants from previously disadvantage groups are encouraged to apply.
Woman and persons who are physically challenged meeting the above-mentioned requirements are encouraged to apply.
Interested applicants are encouraged to email their written applications, detailed CVs, and certified copies of their education qualifications to:
Closing Date: 11 July 2025
To apply for this job please visit hitohr.com .